My Oracle Support Banner

Mass Update Not Working For Clearing The Queue (Doc ID 2481180.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version and later
Information in this document applies to any platform.


Customer has some SR records where they need to change the queue field to an empty value.
Customer is trying to do this using mass update but an error message is raised: Queue: You must supply a value for field Queue of object ServiceRequest
How can this be solved?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.