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Issue On Workflow On Service Request Object (Doc ID 2481201.1)

Last updated on NOVEMBER 28, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

Customer has implemented an approval workflow for the need on update or create new Service Request send email approval and notification approval.

This is not working correctly if the customer is using a custom field but working correctly when using the OOTB field description.
 

Solution

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In this Document
Goal
Solution
References


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