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Recalculate Payroll For Retroactive Changes Process Will Not Complete Successfully. (Doc ID 2481239.1)

Last updated on DECEMBER 06, 2018

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Global Payroll

PRODUCTION: Recalculate Payroll for Retroactive Changes process will not complete successfully

The Recalculate Payroll for Retroactive Changes has failed to complete for ~200 employees after multiple attempts. We are running the process for our biweekly payroll (due to the bank on 12/5). The process completes for ~200 employees, a few error out (expected) and ~200 are unprocessed. Even after rolling back the errors and retrying, the process is not successful.


ERROR
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Error message not shown



STEPS
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The issue can be reproduced at will with the following steps:

Recreate

1. Navigate to payroll calculation
2. select payroll process "Recalculate for retroactive changes"
3. Submit process
4. View results and see process didn't complete for several users

BUSINESS IMPACT
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The issue has the following business impact:

1) Production Process Affected? Recalculate Payroll for Retroactive Changes
2) Impacted function and/or why it prevents you from proceeding? This process is failing to complete for ~200 employees. If this is not completed, they will be incorrectly paid
3) How this will affecting your Business? (#business users, Processing Time, Period Close?) ~200 biweekly employees are affected. We must complete the payroll tomorrow (12/5)
4) Need By Date required before next Production delivery is impacted? 12/5/18 .

Cause

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In this Document
Symptoms
Cause
Solution


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