My Oracle Support Banner

R13UPG Certain Users Cannot Access Lightbox, It Shows Completely Blank Screen (Doc ID 2481316.1)

Last updated on DECEMBER 05, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Goal

Our Production environment was upgraded to Release 13 and certain users are not able to use LightBox. When they click on LightBox , screen becomes white and they cannot do anything within the application unless they restart the browser.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.