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Using Data Access Cloud Service (DACS) Cannot Reach Database (Doc ID 2481905.1)

Last updated on OCTOBER 19, 2019

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On any Oracle Cloud Hosted Unifier Instance

A saved Direct Access Cloud Service (DACS) connection works from a physical location, however the following is returned when trying to make a connection from another location:

The server could not be reached.
301: Timeout.

ORA-12170: TNS:Connect timeout occurred...

The speculation is that it is an Oracle issue with range of supported IP's,

Cause

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In this Document
Symptoms
Cause
Solution


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