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The Role "Human Resource Help Desk Manager" UnableTo Update Existing SmartTexts (Doc ID 2482112.1)

Last updated on NOVEMBER 28, 2019

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.18.10.0 version, Service Request


The standard role called "Human Resource Help Desk Manager" contains the privilege called "Manage SmartText" which according to the description should provide the user the ability to "Allows creation, update and delete of a SmartText."
 but in the system when customer was getting into a specific SR (or from the Tools menu) to the SmartText editor as Human Resource Help Desk Manager he could not edit SmartText.

It Looks like only " Human Resource Help Desk Administrator" can't Edit Smart Text
 

Solution

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In this Document
Goal
Solution
References


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