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HR Unable To Terminate Worker Due To Error JBO-29000 (Doc ID 2482146.1)

Last updated on APRIL 11, 2019

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Global Human Resources

ACTUAL BEHAVIOR
---------------
Employee XXXX - last working day was 24/4/18
HR tried several times to Terminate the worker on 24/4/18
Every time transactions are displayed as "completed" and "approved" for HR and at the opposite the worker is not set as Terminated and transactions are visible as "in Progress" with an error from Admin


EXPECTED BEHAVIOR
-----------------------
Termination transaction to complete successfully

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit Termination transaction for employee

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot terminate the employee

Cause

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In this Document
Symptoms
Cause
Solution
References


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