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Milestones Are Not Working On SR Details Page In HR Help Desk (Doc ID 2482970.1)

Last updated on NOVEMBER 28, 2019

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

The customer set up milestones and SR entitlements but they are not showing up when an SR gets created.  They ran the " Migrate Service Business Unit Data" process and also defined the BU AND made sure that 'HZ_DEFAULT_BU_CRM' is assigned to correct BU but the issue persists.

Solution

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In this Document
Goal
Solution


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