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Error: "Unable to sign in. Contact your administrator." Attempting to Login From Web Based Applications in Cloud Environment (Doc ID 2482995.1)

Last updated on DECEMBER 03, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.6.0 and later
Information in this document applies to any platform.

Symptoms

On : Primavera P6 Enterprise Project Portfolio Management Cloud Service 16.2.6.2 version

When attempting to login to P6 Cloud Administration page, the following error occurs:

ERROR
Unable to sign in. Contact your administrator


STEPS
The issue can be reproduced at will with the following steps:
   1. Launch P6 Administration page in cloud environment
   2. Provide username and password and click ok
   3. Observe error message

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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