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Omnichannel Routing Is Not Clearing Assignee (Doc ID 2483338.1)

Last updated on NOVEMBER 21, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Goal

When an SR is assigned to a new queue by omnichannel routing if the assignee's field is filled the queue will not be able to push to the resources.
Is it expected behaviour?
 

Solution

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In this Document
Goal
Solution


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