Error When Clicking on Cloud Admin From Portal: Unable to load data
(Doc ID 2483559.1)
Last updated on OCTOBER 19, 2019
Applies to:
Primavera Unifier Cloud Service - Version 18.8 to 18.8 [Release 18.8]Information in this document applies to any platform.
Symptoms
On : Unifier 18.8.3.2, Cloud Administration 18.8.3
After clicking on Cloud Administration from the portal, the following error occurs.
ERROR
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Unable to load data
Unable to load users, error unmarshalling arguments; nested exception is: java.io.InvalidClassException:
filter status: REJECTED
Page also shows the following statement: The page you requested is not available in the current context.
STEPS
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The issue can be reproduced at will with the following steps:
1. Log in to the portal as the customer
2. Click on the Cloud Administration link
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, administrator is unable to create new users or modify existing accounts.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |