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Selected Opportunity Is Not Displayed In Create And Edit Appointment Page (Doc ID 2483826.1)

Last updated on SEPTEMBER 08, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.18.02.0 to 11.13.19.04.0 [Release 1.0]
Oracle Fusion B2B Service Cloud Service - Version 11.13.18.02.0 to 11.13.19.04.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

Selected Opportunity is not displayed in Create and Edit Appointment page.

Sales User is not able to view the Opportunity name on the Appointment creation page and Detail page.



STEPS

The issue can be reproduced at will with the following steps:
Click Activities -> Click Create Appointment
Enter all the required details and select an opportunity.
Click Save
Expected Result: Appointment should be created with all the entered data and selected Opportunity should be displayed in the Opportunity field.
ActualResult: Appointment is created with all the entered data but selected Opportunity is not displayed in the Opportunity field.

When User log in with Admin then User is able to see the associated opportunity with Appointment .


BUSINESS IMPACT

Due to this issue, users cannot see opportunities selected in the Appointment page, Opportunity field.

Cause

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In this Document
Symptoms
Cause
Solution
References


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