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Content and Experience Cloud Classic Sync Client Goes Offline Unexpectedly (Doc ID 2484006.1)

Last updated on JULY 06, 2020

Applies to:

Content and Experience Cloud - Version 18.4.1 and later
Content and Experience Cloud Classic - Version 18.1.2 and later
Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

The user in this case has a slow internet connection and is aware of the performance limitations, but the user is seeing the Content and Experience Cloud Classic Sync Client periodically goes off-line.  The behavior does not appear to be associated with the performance limitations however, it happens regularly enough that it creates issues with file management from the slow connection. Because the Sync Client is going off-line, the user is encountering problems with content being out-of-sync on the workstation with the cloud content.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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