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Siebel CTMS: Start Date Changed Back To Default Value When Entering A New Site Contact Record (Doc ID 2484042.1)

Last updated on APRIL 14, 2020

Applies to:

Siebel CRM Base for Clinical Trial Management System Cloud Service - Version 8.1.1.10 and later
Information in this document applies to any platform.

Symptoms


Application: Siebel CRM Base for Clinical Trial Management System Cloud Service

Error / Question
There is an apparent bug in CTMS Application Version: 16.16.0.0 SIA [23057] ENU(*) when adding a contact for a site.
If you change the start date for a contact and save, the system will change the start date back to today’s date. The user has to update the date again and save, and then it works.

The desired behavior is that when the record is created and the date is
changed, from today's date to a previous date in the past, the changed date
should remain when the record is saved.

For Example

1. You created a contact record for the site

2. Start Date: by default is 12:4:2018 (today's date)

3. Changed to : 11:27:2018 (a week ago)

4. Save Record

When the record is saved, the date should remain as 11:27:2018 (a week ago)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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