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Unable to Search on Upper ASCII Characters Like 'Á É Í Ó Ú Ñ' (And Similar Lowercase) for Resources on Resource Listing Page in Instantis EnterpriseTrack (Doc ID 2484055.1)

Last updated on MARCH 25, 2019

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 18.9 and later
Instantis EnterpriseTrack - Version 17.3.4.0 and later
Information in this document applies to any platform.

Symptoms

On Resource Listing page and searching for resources with upper ASCII characters no results show up, and the upper ascii characters inputted in the Search Bar are transformed to non-alphanumeric ASCII characters.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Enter Last or Last Name into search bar, e.g., "Charón"
  2. Select search arrow >>
  3. Result: No data found and search string text transformed to "Char①n"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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