Cannot Approve Invoices Via Email, Email Sent But No Action Is Performed, Approval Can Be Done Only via User Interface from BPM Notifications (Doc ID 2484458.1)

Last updated on DECEMBER 02, 2022

Applies to:

Symptoms

 On : 11.13.18.05.0 version, Manage Invoices-Audit Invoices

ACTUAL BEHAVIOR
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Invoices cannot be approved via email, only via BPM Worklist directly from the Fusion Applications UI.

When the approve button is pressed on the email, an Outlook outbound email is generated the email is sent successfully, however the the invoice approval status remains in Initiated and does not get approved. The Invoice Approval History does not show any activity from the email either.

EXPECTED BEHAVIOR

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Invoices should be approved via email when Approve email is sent.

STEPS
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The issue can be reproduced at will with the following steps:

1. Login to Fusion Applications
2. Navigate to: Payables / Invoices
3. Create a new invoice and validate and submit for approval
4. User receives the email notification and a BPM notification.
5. Open the email notification, click on Approve button
6. An outgoing email is generated, click send

-> Invoice is not approved, there is no record of the incoming email approval, the user can approve the invoice via the BPM Worklist directly from Fusion Applications though.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot approve invoices via email, they must login to Fusion Applications.

Cause

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