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Cloud Users Do Not Receive Password-Reset Emails (Doc ID 2485136.1)

Last updated on AUGUST 23, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.2.1.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Users do not receive notification emails after their passwords were reset in Cloud Administration.

EXPECTED BEHAVIOR

Users should receive emails notifications when their password has been reset.

 

The issue can be reproduced at will with the following steps:
   1. Login to Cloud Administration.
   2. Reset a user's password.
   3. User receives no email notification.

Changes

 

Cause

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