Performance Issue for Quotes with HTML Attributes in JET UI (Doc ID 2485138.1)

Last updated on JANUARY 20, 2023

Applies to:

Symptoms

When editing a quote in JET Transaction UI, there is a noticeable loading delay when interacting with attributes and actions. For instance, changing a menu selection causes the cursor to display a loading wheel for 5-7 seconds. In the Legacy layout, changing the selection of the same menu showed no delay.

This loading delay occurs when clicking actions, changing attribute values, or triggering any rules to run. This delay only occurs when one or more HTML attributes are displayed on the quote. The line-item grid actions, such as the View menu, Filter, and Edit, are not affected.

When using the browser's Developer Tools to observe network activity, the delay is observed with this action:

Status   Method      File                Domain                   Cause        Type          Transferred      Size        Time
200       POST     _interact    currentsite.bigmachines.com        JS         xhr json         3.41 KB       21.28 KB    5392 ms

Changes

The site was upgraded to 18C and JET UI replaced the Legacy Transaction UI.

Cause

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