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Unable To Retrieve Content. Additional Information For "Remote Region Error #6" (Doc ID 2485303.1)

Last updated on JULY 17, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.18.10.0 and later
Oracle Fusion Self Service Procurement Cloud Service - Version 11.13.20.04.0 to 11.13.20.04.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Accounts, Contacts, Households

Getting an error when accessing several Setup and Maintenance tasks

ERROR
-----------------------
Unable to retrieve content. Additional information for "Remote Region error #6:
An error occurred while invoking task Manage Resource Roles. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to Setup and Maintenance > Manage Users (or Enable Dimensions and Metrics)
3. The error occurs


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete setup tasks required for implementation;

Cause

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In this Document
Symptoms
Cause
Solution
References


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