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SubmitOrder Webhook Payload Is Not Complete due to particular Field (Doc ID 2485566.1)

Last updated on FEBRUARY 06, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Integrating OCC and CPQ, found out that When a shopper hits "submit order", it looks like, under certain conditions, one or more REST calls are failing to provide data that's present in the "externalData" field in the payload being sent with the Order Submit Webhook.

The difference is with the field "externalData" ,could see that it is there but it has nothing inside.So, this failure to pass the data  is causing all subsequent calls to have an empty externalData field and eventually, the webhook that uses this for external shipping has nothing to send.

Note:There are more than 10 attributes sent from CPQ. 

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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