Inactive Users Are Not Receiving The Email Notification After Upgrade (Doc ID 2485858.1)

Last updated on APRIL 30, 2020

Applies to:

Symptoms

Invoice approval workflow notifications are not being received  . The issue also occurs with requisitions. It consistently occurs when the user record is inactive (not employees). The employees are active in Person Management but only users who access the UI have been made active and assigned roles. Employees are active but have inactive user accounts.
All of the users that receive notifications take action through email. Users confirmed this issue is happening in Fusion Applications 18B, but was not happening in 18A.

The emails are only sent when the user account is active. When logging in as administrator, BPM worklist still shows the notification but an email notification is not sent.

Administrators believe inactive users who are still active employees should receive emails.

Steps to reproduce in 18B:

Cause

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