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Email Not Sent For PENDING_APPROVAL To SUBMITTED (Doc ID 2486454.1)

Last updated on DECEMBER 02, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

On : NA version, Storefront

ACTUAL BEHAVIOR
---------------
Email not sent for PENDING_APPROVAL to SUBMITTED

An order is created with status PENDING_APPROVAL.

An offline process updates the order at some point and moves the order to SUBMITTED.

When the order moves to submitted we expect the emails Order_Approved or Order_submitted to be fired. They are not.


EXPECTED BEHAVIOR
-----------------------
Email should be sent for PENDING_APPROVAL to SUBMITTED

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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