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Error: 'Unable to install this application because an application with the same identity is already installed' When Attempting to Install P6 Professional via ClickOnce (Doc ID 2486512.1)

Last updated on OCTOBER 02, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to install P6 Professional via ClickOnce, the process fails and the following error occurs in the log file.

Unable to install this application because an application with the same identity is already installed. To install this application, either modify the manifest version for this application or uninstall the preexisting application.

The issue can be reproduced at will with the following steps:

  1. Login to the Cloud portal.
  2. Select Install P6 Professional and proceed with the installation.
  3. The installation process fails with reported error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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