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"Can't upload file at this time" Error When Uploading to Oracle Content and Experience (OCI) (Doc ID 2486957.1)

Last updated on NOVEMBER 20, 2020

Applies to:

Content and Experience Cloud Service - Version N/A to N/A
Content and Experience Cloud - Version N/A to N/A
Content and Experience Cloud Classic - Version 19.3.2 to 19.3.2
Information in this document applies to any platform.

Symptoms

The following error occurs when trying to upload files to an Oracle Content and Experience (OCE) Instance on OCI. When attempting to also view/download documents, nothing is returned.

 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot upload or download and files previously uploaded to OCE.

This KM note applies only to OCE on OCI (PSM-based OCE intances) version 18.4.1 and above.

Changes

When this error occurs, OCE is unable to authenticate with the Storage Service due to one of the following:

1) the Public Key was deleted from the Storage User, or

2) the original Storage User was deleted.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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