My Oracle Support Banner

Shipping Address Not Sent To Generic Payment Webhook In The Case Of Multiple Shipping Groups (Doc ID 2487427.1)

Last updated on JUNE 15, 2022

Applies to:

Oracle Commerce Cloud Service - Version 21.1.1 and later
Information in this document applies to any platform.
Reported Version: 18.5


Shipping address not sent to generic payment webhook in the case of multiple shipping other words,  when testing multiple/split shipping, observed when an order is submitted from Agent with split/multiple shipping the shippingGroup object is not present in the generic payment webhook payload.

The issue can be reproduced at will with the following steps:
1. Create an order in agent console using profile(<EMAIL ADD>) using product <PRODUCT_ID>
2. Split the shipping for the item using address with name 'Address' and also with name 'Individual'
3. Enter payment as follows: card number - <TEST_CREDITCARD_NUMBER> cvv - <TEST CVV NUMBER>expiry month - 12 expiry year - 2020
4. Submit the order and check the content of the generic payment webhook payload 


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.