How To Default The Category Value On The SR Created Via Inbound Message? (Doc ID 2487665.1)

Last updated on JULY 28, 2020

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

How to set a default value for the Category field when an SR is created via inbound message?

Customer's requirement is to have the Category field populated with a specific value when the service request is created via inbound email.

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