How To Default The Category Value On The SR Created Via Inbound Message?
(Doc ID 2487665.1)
Last updated on JULY 28, 2020
Applies to:Oracle Fusion Human Resources Help Desk Cloud Service - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
How to set a default value for the Category field when an SR is created via inbound message?
Customer's requirement is to have the Category field populated with a specific value when the service request is created via inbound email.
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