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RPAS Cloud: "Workbook is already open in a concurrent session close workbook in the other session to make it available" (Doc ID 2487757.1)

Last updated on JANUARY 16, 2020

Applies to:

Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 16.0 and later
Oracle Retail Predictive Application Server Cloud Edition - Version 17.0 and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service Plus - Version 17.1 to 17.1 [Release 17.1]
Information in this document applies to any platform.

Goal

A user is trying to log into the application but gets the message that there is an existing session. The users may select to terminate the existing session when logging in to  new session, but it does not terminate (or the option may not show up at all). Then, opening an existing workbook returns error "Workbook is already open in a concurrent session close workbook in the other session to make it available." How can this be resolved?

Solution

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