My Oracle Support Banner

Error: " Manually Resetting Password Operation failed for User: <username> The password change operation failed" When Attempting to Reset a Password in Primavera Cloud Administration (Doc ID 2488222.1)

Last updated on MARCH 22, 2022

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version and later
Information in this document applies to any platform.


When attempting to reset a password in Primavera Cloud Administration, the following error is observed:


Manually Resetting Password Operation failed for user: <username> The password change operation failed.

Steps to Duplicate:

  1. Login into Primavera Cloud Administration
  2. Locate user and right click
  3. Select 'Reset Password'
  4. Observe error




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.