My Oracle Support Banner

Autocreate SRs Through Email Channel Do Not Populate Primary POC & No Further Email Interactions (Doc ID 2488228.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

The service requests which are created do not have the primary point of contact populated.
Why is this happening?
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.