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Cannot Install AD Bridge: Setup Failed The Oracle Identity Cloud Service Microsoft Active Directory Bridge failed to install on your machine Contact Oracle support. (Doc ID 2488541.1)

Last updated on JULY 25, 2023

Applies to:

Identity Cloud Service (IDCS) - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

On : NA version, Development Provisioning

When attempting to install AD Bridge it does not work. Trying to install the AD bridge on a standalone server and the installation is failing. The error message is Setup Failed. There are no log files, just an empty directory is created. Files are copied then deleted by the install but no error logs during that process.

Using version ad-id-bridge-18.3.4-1810051146 on Windows Server 2016, .net version 4.7.

The install will start and stop at 98% for a minute, then fail.

ERROR
-----------------------
Setup Failed
The Oracle Identity Cloud Service Microsoft Active Directory Bridge failed to install on your machine Contact Oracle support.

Manufacturer: Oracle. Installation success or error status: 1603. 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Using version ad-id-bridge-18.3.4-1810051146 on Windows Server 2016, .net version 4.7.
2. User is able to enter the idcs credentials and id/passwords for AD access. The install will start and stop at 98% for a minute, then fail.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use AD Bridge

Cause

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