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WS UserDetailsServiceV2 Returning Empty Body (Doc ID 2489234.1)

Last updated on JANUARY 25, 2021

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

HCM Service WS UserDetailsServiceV2 returns an empty body in the production environment but works just fine in either Test of Dev1. getServiceLastUpdateTime is the only one working in production > all others have a blank response output.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to VER_UserDetailsServiceV2 > UserDetailsServiceSoapHttp
2. Select findUserDetailsByPersonNumber > PersonNumber = xxxx
3. Verify the response outline is empty when performing the above actions in production but works as expected in Test of Dev1.

Cause

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In this Document
Symptoms
Cause
Solution
References


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