My Oracle Support Banner

Promotions Are Not Accessible In Admin (Doc ID 2489352.1)

Last updated on DECEMBER 10, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Promotions are not accessible in the Admin interface, under the "Marketing" -> "Promotions" section. The page keeps loading indefinitely..

ERROR
-----------------------
From the browser console:

Uncaught (in promise) ReferenceError: Unable to process binding "attr: function(){return {title:promotionTemplateName} }"
Message: promotionTemplateName is not defined
  at attr (eval at parseBindingsString (knockout-3.4.0.js:68), :3:71)
  at update (knockout-3.4.0.js:86)
  at function.m.B.i (knockout-3.4.0.js:72)
  at Function.Pc (knockout-3.4.0.js:51)
  at Function.Qc (knockout-3.4.0.js:51)
  at Function.aa (knockout-3.4.0.js:50)
  at Object.m.m.m.B (knockout-3.4.0.js:49)
  at knockout-3.4.0.js:72
  at Object.q (knockout-3.4.0.js:11)
  at h (knockout-3.4.0.js:71)




BUSINESS IMPACT
-----------------------
Due to this issue, users cannot access/modify promotions in the admin environment.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.