My Oracle Support Banner

Fusion Payrolll: The "Load Initial Balances" process ran in "Undo" mode on a batch "Director_Balances" completes in error: SubrequestId:239125 status:ERROR (Doc ID 2489363.1)

Last updated on JULY 06, 2020

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.18.10.0 and later
Oracle Fusion Global Payroll - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Global Payroll

When attempting to run the "Load Initial Balances" process in "Undo" mode on a batch "Director_Balances",
the following error occurs:

ERROR
-----------------------
--------------------After parsing Parameters-------------------
FlowTaskINstanceID:300000052475291FlowTaskInstanceStatus====ESS_CHILD_JOB_SUBMITTED
Is Child Job Submitted :trueis Parent Job Submitted :false isResumed:true
Committed both flow task isnance and checklist instance
No Bi Processing as ChildJobType is :/oracle/as/ess/ext/JavaJobType
SubrequestId:239125 status:ERROR
Committed both flow task isnance and checklist instance
Direct call execution of next task
Released the runtimehandle
Retreiving Payroll Action id for flow_task_instance_id:300000052475291
Current flow task instance does not have Pyaroll action Id.So, purge and gather stats is not invoked. Exiting.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. attempting to run the "Load Initial Balances" process in "Undo" mode on a batch "Director_Balances";
2. the program completes in error, with no visible error message

The issue has the following business impact:
Due to this issue, users cannot Load Initial Balances for Director_Balances

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.