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Problem With The Navigation Activity>Opportunity>Quote Form (Doc ID 2489757.1)

Last updated on MARCH 24, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : NA version, CX Integration

ACTUAL BEHAVIOR
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After the Release R13 of our OSC platform , we face the bellow issue both in our test and production environment.
When we navigate from Activity to Opportunity Form and then try to create a Quote, the osc do not redirect to the cpq platform.
The same does not occur when we navigate to opportunities through Account Form ,for example.


EXPECTED BEHAVIOR
-----------------------
When we navigate from Activity to Opportunity Form and then try to create a Quote, OSC should redirect us to CPQ platform.
 
STEPS
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The issue can be reproduced at will with the following steps:
Homepage-Activity-Opportunity

Cause

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In this Document
Symptoms
Cause
Solution
References


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