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I Can't Convert A Lead To Opportunity (Doc ID 2489813.1)

Last updated on JANUARY 11, 2021

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Leads, Sales Campaigns

When attempting to convert Lead into Opportunity, the following error occurs.

ERROR
-----------------------
"Copy Lead To Opportunity Map". Caused by failing to process to view object "Opportunity". JBO-25017: New entity row of type Opportunity cannot be created. Caused by null

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into Application
2. Navigate to Leads
3. Click on Convert option
4. Click on "Submit"
5. Above error comes up for user

Cause

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In this Document
Symptoms
Cause
Solution
References


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