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Fusion Applications - Global Payroll - QuickPay error When Hire Date Changed After Absence Entry date (Doc ID 2489863.1)

Last updated on MARCH 01, 2020

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Global Payroll

When attempting to change the hire date from 1-Aug to 10-Aug for an employee that is having absence records on 3 , 4-Aug, the following error occurs.

ERROR
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When we processed this periods payroll it is erroring :
Error was encountered when processing payroll relationship NNNNN.
An error occurred when processing element {ELEM_NAME. (ETNAME=Unpaid Leave Absence Entitlement Result)
An error occurred when processing formula UNPAID LEAVE ABSENCE ENTITLEMENT RESULT.
An error occurred during formula execution. (ORACLE_ERROR_TEXT=) (FORMULA_ERROR_TEXT=Formula CUSTOMER_GET_NIGHT_SHIFT_RATE, line 73, a number was divided by zero while executing the formula.)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Hire employee with 1-Aug
2. Add absences with 3,4 August
3. Try to change the hire date to 10-Aug and error appears


Cause

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In this Document
Symptoms
Cause
Solution


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