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SmartText no longer visible in HR HelpDesk after 18C (Doc ID 2489875.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Service Request

ACTUAL BEHAVIOR
---------------
SmartText is no longer available in the Side Panel in the SR

Enable SmartText in "Manage Standard Text Profile Options" and the created SmartText are all shared and the availability is Always.

But HRHD Agent, Manager and Admin are all not able to select SmartTaxt in SR after the 18C Patch.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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