SmartText no longer visible in HR HelpDesk after 18C
(Doc ID 2489875.1)
Last updated on MAY 11, 2022
Applies to:Oracle Fusion Human Resources Help Desk Cloud Service - Version 184.108.40.206.0 and later
Information in this document applies to any platform.
On : 220.127.116.11.0 version, Service Request
SmartText is no longer available in the Side Panel in the SR
Enable SmartText in "Manage Standard Text Profile Options" and the created SmartText are all shared and the availability is Always.
But HRHD Agent, Manager and Admin are all not able to select SmartTaxt in SR after the 18C Patch.
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