Multiple 'Look Up Product Classification' Compliance Services Are Not Replacing/Overriding the Required Classification Section on the GTM Transaction Line. (Doc ID 2489958.1)

Last updated on DECEMBER 03, 2019

Applies to:

Symptoms

GTM Transaction Line 'Look Up Product Classification' action does not override existing item classifications (Required Classification) from the previous 'Service Preference'.

Multiple Product Classification Look ups is not replacing the Required Classification section of GTM. When you run the initial product classification look up on a transaction line it populates the Required Classification section of the transaction line based on the Service Preference ran.
Later when you run another product classification look up on the same transaction line, GTM is adding the classification types of the second preference to the Required Classification instead of replacing the existing values in the Required Classification section.


EXAMPLE:
------------
Transaction Line: TL-0001

Item
HTS US 222
HTS MX 222MX

Service Preference ID: SP-01
HTS US 222
HTS MX 222MX

NOTE: Select the Classification Override option if you wish to override all existing item classifications with the classification mentioned in the lookup action.

Service Preference ID: SP-02
HTS US 222
HTS HK 222HK

Note: Select the Classification Override option if you wish to override all existing item classifications with the classification mentioned in the lookup action.

01. Run the first Service Preference (SP-01) on the Transaction Line.

Actions > Compliance -> Look Up Product Classification

Created: Y
Approved: Y
Override Current Line Classifications: Y

Open the Transaction Line and check the (Required Classification) section. You will find the following

HTS US
HTS MX

02. Run the first Service Preference (SP-02) on the Transaction Line.

Actions > Compliance -> Look Up Product Classification

Created: Y
Approved: Y
Override Current Line Classifications: Y

Open the Transaction Line and check the (Required Classification) section. You will find the following

HTS US
HTS MX
HTS HK

The expectation is to see the following ONLY (Whatever on the second service preference)

HTS US
HTS HK

Cause

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