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"This page can't be displayed ... Turn on TLS 1.0. TLS i.L and TLS 1.2 in Advanced settings" and Enterprise Track Is Down Completely On All Browsers (Doc ID 2490541.1)

Last updated on DECEMBER 03, 2019

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 16.1.6.0 and later
Information in this document applies to any platform.

Symptoms

Users and Administrators not able access both Stage and Production environment, using SSO or password Authentication, using different browsers.


MESSAGE

This page can't be displayed
Turn on TLS 1.0. TLS i.L and TLS 1.2 in Advanced settings and try connecting to <HOST> again. If this error persists, it is possible that this site uses an unsupported protocol or cipher suite, ... which is not considered secure. Please contact your site administrator.


STEPS

1. Open Instantis link either in SSO or non-SSO
2. Error is received

NOTE: The URL is still displayed for Authentication, and if not allowed to attempt to access the page.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, all users are unable to work.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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