My Oracle Support Banner

Maintenance Window Selection for Upcoming Maintenance of Oracle Integration Cloud Service to Version 19.1.3 (Doc ID 2490915.1)

Last updated on MARCH 27, 2020

Applies to:

Integration Cloud Service - Version N/A and later
Information in this document applies to any platform.

Details

Maintenance Window Selection for Upcoming Maintenance of Oracle Integration Cloud Service
We would like to inform you of the upcoming maintenance for Oracle Integration Cloud Service in February 2019. As part of this maintenance, the latest updates will be applied to your Oracle Integration Cloud Service environment.

There are several dates available for this update and you have the option to select your preferred date for each of your service instances.

For example, you could select an earlier date for your dev and test instances and update the production instances later.

Available dates for this update are:

  • Friday, February 1st, 2019
  • Saturday, February 2nd, 2019
  • Friday, February 15th, 2019 (default)
  • Saturday, February 17th, 2019

The maintenance update will take about 2 hours and will be scheduled between 9 pm – 5 am, local data center time.

The default February maintenance date for all Integration Cloud Service instances is Friday, February 15th, 2019.

 

 

Note:

If you changed your preferred maintenance date previously from the default date to another date, this change will also be pre-selected for February.

For example, if you selected the first Friday in August (Aug 3rd) or November (Nov 2nd) then February 1st will automatically be selected for the February update.

 

It is recommended that you check the selected maintenance date for all your Integration Cloud instances, and make sure the correct date is selected.

 

Please follow the process outlined below by January 23rd 2019, 5 pm Pacific Standard Time.

 

Note:

Requests received after this date will not be considered.

 

Actions

How do I select my preferred Maintenance Date?

Customers now have the ability to schedule their maintenance dates in the My Services Dashboard, following the steps below:

  1. Sign into your My Services Dashboard for your identity domain: https://myservices.us.oraclecloud.com/mycloud/cloudportal/dashboard

            NOTE: the url is a sample for US DataCenter, update it as needed (will depend on the location of the DataCenter in where your services are running)

        2. Select Integration Cloud Service

        3. For each of your Service Instances:
                    a. Open the menu to the right of “Open Service Console” and select “Maintenance and Service Requests"

                   

                    b. This will show a list of maintenance dates, the currently selected or default maintenance date (February 15th) for the upcoming update at the bottom. If you don’t make any changes, this date will be selected for your February update.
                        Please note that the “Start” date in your instance may be different from the screenshot below.

                    

                   

                    c. If you want to change the date selection, click on the “hamburger” menu on the right in the “February” line and select “Modify”.

                    

                    d. Click “Next” in the “Edit Service Request” screen.

                    

                    e. The next screen shows a list of maintenance windows.

                    

                    f. Select the date you want to choose.

                    g. Enter or edit the "Technical Contact" if needed.

                    h. Click “Submit”

                    i. You will now see a confirmation message "Service Request was successfully submitted".

                    j. Double check the displayed maintenance date for your Service Instance. If you still see the original date, try refreshing the page. 

                    

         4.  Repeat these steps for each of your Service Instances

 

Contacts

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Details
Actions
Contacts

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.