My Oracle Support Banner

RightNow Widget Not Show up in OCC Site That Has Experiments (Doc ID 2490978.1)

Last updated on NOVEMBER 08, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

If Oracle Commerce Cloud site has Experiments installed, adding RightNow chat widget through Engagement Engine doesn't work. The RightNow widget doesn't show up.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.