When searching and selecting a contact, if the contact is not found and a contact is created, the search field values do not auto fill to the Create Contact page. (Doc ID 2491296.1)

Last updated on DECEMBER 22, 2020

Applies to:

Symptoms

On : 11.13.18.10.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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When searching and selecting a contact, if the contact is not found and a contact is created, the search field values do not auto fill to the Create Contact page.

EXPECTED BEHAVIOR
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Expecting the search values to carry over and auto fill on the Create Contact page.

STEPS
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The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to Sales > Opportunities
3. Search and edit opportunity
4. Click Primary Contact dropdown
5. Enter First Name and Last Name
6. Click the Search button
7. Click the Create button; the first and last name do not auto fill on the Create Contact page

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users must re-enter the contact details already entered.

Cause

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