When searching and selecting a contact, if the contact is not found and a contact is created, the search field values do not auto fill to the Create Contact page.
(Doc ID 2491296.1)
Last updated on DECEMBER 22, 2020
Applies to:
Oracle Fusion Engagement Cloud Service - Version 11.13.18.05.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.18.10.0 version, Accounts, Contacts, Households
ACTUAL BEHAVIOR
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When searching and selecting a contact, if the contact is not found and a contact is created, the search field values do not auto fill to the Create Contact page.
EXPECTED BEHAVIOR
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Expecting the search values to carry over and auto fill on the Create Contact page.
STEPS
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The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to Sales > Opportunities
3. Search and edit opportunity
4. Click Primary Contact dropdown
5. Enter First Name and Last Name
6. Click the Search button
7. Click the Create button; the first and last name do not auto fill on the Create Contact page
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users must re-enter the contact details already entered.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |