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HRHD Accessing SR Category result in Remote Region error (Doc ID 2491305.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Goal

When the customer tries to access a Category from "Manage HR Help Desk Service Categories for Business Unit" by double clicking the Category Name, they get the error below.

Unable to retrieve content. Additional information for "Remote Region error #26."
An error occurred while invoking task Manage HR Help Desk Service Categories for Business Unit. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk.

They are using the user HCM_IMPL (implementation user account) when they get the error and they get this error for all categories.


 

Solution

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In this Document
Goal
Solution


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