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Office 365 - Removed Delete Button Still Visible on Details Page Under Actions (Doc ID 2491449.1)

Last updated on SEPTEMBER 14, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Microsoft Office 365

ACTUAL BEHAVIOR
---------------
"Delete" action has been removed from Office 365 Pages, but it still exists on the plugin

EXPECTED BEHAVIOR
-----------------------
Actions should not appear for users, if it is removed from the pages.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Application Composer
2. Click on "Productivity Application Setup"
3. Click on "Account" object
4. Create a duplicate layout for "Detail Pages" section
5. Click on 3dots on right top corner on the detail pages section
6. Click on "Delete" action and click on cross mark to remove that action from the detail pages.

7. Did an explicit sign-out from Office365 plugin
8. Sign-In back to plugin again
9. Navigate to Account detail pages section
10. Verify the actions , "Delete" action still appear for user

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, unable to remove Delete action for end users

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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