Decommission of Oracle Sales Cloud Mobile App, Oracle Voice, Oracle Call Report App, Oracle Deal Management App (Doc ID 2491789.1)

Frequently Asked Questions (FAQs)

1. What product/feature/functionality is being decommissioned?
   Beginning Feb 2019, Oracle Voice, Oracle Sales Cloud Call Report and Oracle Deal Management Mobile applications are being decommissioned. 
   And beginning Release 19C, the dates for decommissioning Oracle Sales Cloud Mobile application will be announced. This means that after the due dates, all of these apps will no longer be available on the Apple app store and Google play stores.
   
   
2. What existing product/feature/functionality is customer expected to use as the replacement?
   Oracle CX Cloud mobile is the replacement for all of these apps. It is available on the Apple app store and the Google play store.
   Oracle Customers in China can download the application from OTN (Oracle Technology Network). Customers switching to CX Cloud mobile can look forward to a host of improved features and monthly updates.
   
   
3. What steps do we need to perform to transition from the decommissioned apps to CX Cloud mobile ?
   Follow the steps outlined on this MOS support document or reach out to your customer success manager for more details.
   
   
4. What is the timeline for the decommissioning?

   App	Decommission Timeframe
   Oracle Voice	19A (Feb 2019)
   Oracle Call Report App	19A (Feb 2019)
   Oracle Deal Management App	19A (Feb 2019)
   Oracle Sales Cloud Mobile App	19C (Dates to be communicated later)
5. What are the timelines/deadlines for customer action (the steps mentioned above)?
   Customers using Oracle Voice, Oracle Sales Cloud Call Report and Oracle Deal Management Mobile applications can start using the CX Cloud mobile app immediately.
   For Oracle Sales Cloud Mobile app, customers are requested to get in touch with their dedicated Customer Success Manager or if that is not possible, refer the transition guides outlined in this knowledge document.
   
   
6. What will happen if customer does not take the requested steps?
   Beginning Feb 2019, customers will no longer be able to see  Oracle Voice, Oracle Sales Cloud Call Report and Oracle Deal Management Mobile applications on the Apple app store or Google play store, or get any updates for their downloaded apps.
   Around Release 19C, customers will also get an update on the decommission dates for Oracle Sales Cloud Mobile.
   Customers who have already downloaded the apps on to their devices can continue to access them, but are requested to move to the CX Cloud mobile app.
   This does not impact any data that has been created and accessed by the customers over mobile, all of which, will continue to reside on the Engagement Cloud servers and will be accessible through the web.
   
   
7. What happens to app composer for the classic app?
   Within Application Composer > Pages, the tab for mobile app composer will no longer be visible (or will be disabled). Therefore, no further customization will be supported on the classic apps.
   
   
8. Will the installed mobile app be inaccessible?
   The apps will no longer be available on the app stores. Apps already installed on the devices of your end users will still continue to work. However, all further app updates will cease from the timelines mentioned above.
   
   
9. Will the installed mobile app stop communicating with Engagement Cloud?
   No, the app will continue to connect to the server and work as usual. But any updates rolled out on web, either through Oracle's official updates or via customer customization, may not be reflected on the mobile app, possibly leading to inconsistencies and errors. The CX Cloud mobile that is updated regularly, will continue to be the best option for Oracle customers to access their Engagement Cloud data.
   
   
10. Will stored transactions on installed mobile app be lost ?
    No. the app will continue to work as usual.