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Content Being Added To "Forward" Message In SR Is Aligned To The LEFT In Hebrew (Doc ID 2491809.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.18.10.0 version, Service Email

Content being added to "Forward" Message in SR is aligned to the LEFT in Hebrew

Customer has a template for the scenario where the Agent forwards an SR related message to a different Agent, the template is in Hebrew and is RTL.
The content of the message is being added to the template at the bottom by default, but the text in hebrew is aligned to the left and cannot be designed to match the template (font, size, alignment)
 

Solution

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