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Maintenance Window Selection for Upcoming Maintenance of Oracle Process Cloud Service to Version 19.1.3 (Doc ID 2491896.1)

Last updated on JANUARY 27, 2020

Applies to:

Oracle Cloud > Oracle Platform Cloud > Oracle Process Cloud Service
Information in this document applies to any platform.



Maintenance Window Selection for Upcoming Maintenance of Oracle Process Cloud Service

We would like to inform you of the upcoming maintenance for Oracle Process Cloud Service in February 2019. As part of this maintenance, the latest updates will be applied to your Oracle Process Cloud Service environment.

There are several dates available for this update and you have the option to select your preferred date for each of your service instances.

For example, you could select an earlier date for your dev and test instances and update the production instances later.

Available dates for this update are:
• Friday, February 1st, 2019
• Saturday, February 2nd, 2019
Friday, February 15th, 2019 (default)
• Saturday, February 16th, 2019

The maintenance update will take about 2 hours and will be scheduled between 9 pm – 5 am, local data center time.

The default February maintenance date for all Process Cloud Service instances is Friday, February 15th, 2019.



If you changed your preferred maintenance date previously from the default date to another date, this change will also be pre-selected for February.
For example, if you selected the first Friday in August (August 3rd) or November (November 2nd), then February 1st will automatically be selected for the February update.

It is recommended that you check the selected maintenance date for all your Process Cloud instances, and make sure the correct date is selected.

Please follow the process outlined below by January 23rd 2019, 5 pm Pacific Standard Time.

Requests received after this date will not be considered.



How do I select my preferred Maintenance Date?

Customers now have the ability to schedule their maintenance dates in the My Services Dashboard, following the steps below:
1. Sign into your My Services Dashboard for your identity domain:
Note: the URL above is a sample for US DataCenter, update it as needed (it will depend on the location of the DataCenter in which your services are running)
2. Select Process Cloud Service
3. For each of your Service Instances:
a. Open the menu to the right of “Open Service Console” and select “Maintenance and Service Requests"

b. This will the currently selected or default maintenance date for the upcoming update. If you don’t make any changes, this date will be selected for your November update.
Please note that the “Start” date in your instance may be different from the screenshot below.

c. If you want to change the date selection, click on the “hamburger” menu on the right in the “February” line and select “Modify”.

d. Click the “Next” button in the “Edit Service Request” screen.

e. The next screen shows a list of maintenance windows.

f. Select the date you want to choose from the drop-down list.
g. Enter or edit the "Technical Contact" if needed.
h. Click “Submit”.
i. You will now see a confirmation message “Service request was successfully submitted”.
j. Double check the displayed maintenance date for your Service Instance. If you still see the original date, try refreshing the page.

4. Repeat these steps for each of your Service Instances

Note: You can choose to update all your Service Instances on the same maintenance date or split them across the above two dates.


Will there be a Downtime for ICS while it is upgraded?

There will be no downtime expected for your ICS runtime during the maintenance. ICS messages should continue to be processed without disruption.

There will be a brief downtime for the ICS Designer UI, ICS REST APIs and lifecycle management functionality during the maintenance.




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