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Lost Access To View, Assign And Reply (Doc ID 2492433.1)

Last updated on OCTOBER 15, 2020

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
---------------
Lost access to view, assign and reply


EXPECTED BEHAVIOR
-----------------------
User should be able to view assigned messages and reply to them.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user cannot view and reply to messages assigned to them.

Cause

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In this Document
Symptoms
Cause
Solution


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