My Oracle Support Banner

AOIC Agent Installation Fails With Error "The version of Agent installer is not compatible with the version of OIC. Exiting Agent Installation" (Doc ID 2492444.1)

Last updated on APRIL 05, 2021

Applies to:

Oracle Integration-OIC - Version 18.2.5 and later
Information in this document applies to any platform.

Symptoms

This knowledge article reflects updated product names. Oracle Integration (OIC) was formerly known as Autonomous Oracle Integration Cloud (AOIC, A-OIC, AIC, OAIC,OIC, OAC). Please see KM document <document 2493395.1> for the full list of recently renamed PaaS services.

On : NA version, Integration RT

While installing OIC Agent, it failed to install with below error.

ERROR
-----------------------
Proceeding to install a new agent ...
No Proxy Configuration Detected
Checking for trusted certificates ...
Making call to check OIC Version ...
The version of Agent installer is not compatible with the version of OIC. Exiting Agent Installation. Re-run agent installer after downloading agent from OIC.
Agent Installation Failed !!! Error occurred while checking version response. Agent Installation Failed.
Error encountered. See logs for more details.
Shutting down ...


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Download and install OIC instance.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users not able to install OIC agent

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.