FindSalesparty Not Returning Data
(Doc ID 2492466.1)
Last updated on DECEMBER 22, 2020
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.13.18.05.0 and laterInformation in this document applies to any platform.
Symptoms
On fcf : 11.13.18.05.0 version, Accounts, Contacts, Households
FindSalesparty not returning data
You have sales cloud integrated with portal to create leads. You were using sales party web service to check if the customer already exists in the system. Even though the customer exists in sales cloud, webservice returns no data.
STEPS
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The issue can be reproduced at will with the following steps:
1. Call SalesPartyService -> FindSalesParty method with the request payload
2. The payload returns no results
BUSINESS IMPACT
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No business impact mentioned however, this is affecting user ability to associate leads with existing sales party records
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |