My Oracle Support Banner

FindSalesparty Not Returning Data (Doc ID 2492466.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On fcf : 11.13.18.05.0 version, Accounts, Contacts, Households

FindSalesparty not returning data

You have sales cloud integrated with portal to create leads. You were using sales party web service to check if the customer already exists in the system. Even though the customer exists in sales cloud, webservice returns no data.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Call SalesPartyService -> FindSalesParty method with the request payload
2. The payload returns no results

BUSINESS IMPACT
-----------------------
No business impact mentioned however, this is affecting user ability to associate leads with existing sales party records

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.